Some stories lead me to believe that no one is responsible, because the facts clearly show a lack of responsibility. Like the Canadian who recently decided to shave opposites sides of his hair and beard, so he could have an unusual license photo.
I mean, would a parent take responsibility for this?
In the world of legal doctrines and terminology, an employer responsible for the actions of the employee is called respondeat superior. That is Latin for “let the Master answer”.
When a truck driver is involved in a crash, while performing employment duties; suit is filed against the driver and the company. We then begin to do discovery on the actions of the driver and the potential actions or lack of actions of the employer. Maybe they shouldn’t have hired the driver (by the way, who would hire that guy with the crazy hair and beard?)
Maybe the driver wasn’t properly trained or maybe they had notice that he had a drug problem or drove while intoxicated. In one of our recent cases, all the drivers would meet back at the office for beer, that had been purchased by the employer. They would have a few and then go home. Yes, the employer was a defendant in that lawsuit.
Considering employers as responsible brings me to the Papa John’s Pizza story. It involves bad conduct, bad training and failure to take responsibility, among other failures. If you didn’t see this, it almost sounds fabricated.
Back in January, 24-year-old Minhee Cho walked into one of their Pizza stores and ordered a small Pepperoni Pizza. She was then handed this receipt:
You can see that instead of asking her name, the employee just typed in “lady chinky eyes”. Then, when Minhee posted the receipt on Facebook and Twitter, several news outlets picked up the story. Here’s what the New York Post said was the response of the manager at this New York Papa Johns:
“A manager from Papa Johns — only identified as Jerome — told the New York Post the teenaged cashier had meant no harm, and the name was just “a way to identify her and her order.”
“I think the lady put it out there just to get some attention — some people like that type of attention. I truly don’t think it’s fair. It’s been taking up all our time. It’s been very disruptive.”
The parent company for Papa Johns heard about it and finally issued an apology. A company that obviously needs to use numbers or real names; and, more importantly, better training for its employees. Someone needs to take responsibility.
And now, pic o’ day is all about ownership. Dog law.
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