Why did I title the blog with a quote? Because of a case that we signed up yesterday. Now let me tell you the story about that case.
A 63-year-old woman on disability was involved in a crash. The person that hit her is unquestionably, totally at fault. That driver at fault is insured by Progressive Insurance.
The lady on disability was taken to the emergency room from the scene of the crash and her car was towed to a storage yard. There it sat. Because she was hurt, she still needs treatment. However, her car is at the storage yard. As a result, she cannot drive for treatment. She believed that the car is “drive-able” but there is damage to her car that needs repair.
She called the Progressive adjuster, who tells her that they will not authorize repair of the car or reimbursement without an accident report. The lady tells the adjuster that she can’t get the accident report because she does not have a car.
The adjuster asks her how close she lives to the police station in this small Virginia town, where she can get the accident report. “About 8 blocks”, the lady said. The adjuster replied to this lady already on disability, “You can walk there“.
So this elderly lady walked to the police station to get the accident report. When she got there, the police officer ask her why she was there, and she repeatd the conversation with the Progressive adjuster.
The officer just shook his head and said, “You shouldn’t have had to do that. That adjuster could have easily gotten the accident report”. The police officer helped her by faxing over the report to the adjuster and then he drove the lady home.
The adjuster called and told her that they were authorizing the repair of the car and that it she should just call the storage yard and tell them where to take the car for repair. When she called, the storage yard advised that she had a towing and storage fee and that she had to pay that before they would transfer the car.
The lady took a portion of her disability check that she was going to use to pay rent and had to pay the towing and storage fee, so they would transport her car for repairs. The adjuster refuses to reimburse her for those fees. She is now unable to pay her rent.
The lady called me!
Sometimes I am asked if I ever think about retirement; or why do I keep doing what I do. Why? Because this is not an isolated story. Because the conduct of some insurance adjusters still angers me. I just wish she had called me earlier.
After that story, I post a motivational team for pic o’ day.