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Case Investigation

Southwest Airlines has announced that their new planes will be equipped with bigger seats for their customers. The new seats are gaining an extra seven-tenths of an inch and will now measure 17.8 inches wide.

When I read that, I really didn’t know what that meant. To compare, seats on the 737’s flown by Alaska Airlines are 17 inches wide according to SeatGuru.com. American Airlines, United  and Delta planes all offer coach seats with 17.2 inch inches of “room”.  First class seats are sometimes as wide as 21 inches.

I suspect that we will see Southwest advertising their “roomy seats” as a reason to fly. Their “bags-fly-free” campaign  has already been very successful. (CBS) So they know what works in making fliers happy.  It’s a reminder that the difference in success can be in the details.

In the investigation of new cases and potential clients that we begin to represent, it is very helpful to get into the case in the beginning. Conversely, insurance companies attempt to keep claimants from contacting a lawyer. Instead, I have heard adjusters recommend to the person that it will be better to negotiate directly with the insurance adjuster, instead of paying an attorney fee.

Prospective clients don’t begin to investigate their own cases. It usually causes them to wait to see what the adjuster will offer. Unfortunately, that sometimes causes evidence to disappear and cars to be repaired without pictures being taken.

A claimant may not have much property damage to the back of their car after a crash. That might not reflect the force of the crash as much as the fact that car manufacturers reinforce the back of their cars to protect the gas tank. The force then is transmitted through the car and into the occupants who were rear-ended.

The true damage may be to the front of the car that caused the crash (the defendant). That’s because the front is not reinforced like the back of the car. If the insurance company only takes a picture of the minimal damage to the rear of the prospective client’s car… then the hood/front-damaged car may be repaired without documentation. And there goes the details!

The truth lies in the details. Does an insurance adjuster have any motivation to take pictures of both cars before repair?

I hope you have a great weekend. And for pic o’ day…

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It’s the Point of View

A college professor stood in front of his class and wrote the following words on the chalkboard: A woman without her man is nothing.  He then asked his students to punctuate it correctly.

The males in the class wrote the following: A woman, without her man, is nothing.

All the women in the class wrote A woman: without her, man is nothing.

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Here’s another point of view. The airlines have apparently decided that we are only interested in pricing and treat us accordingly. We will put up with cramped travel without benefits if the pricing is right. Doesn’t feel like a very good way of looking at travel.

Which brings me to the finale. Insurance companies and their point of view. We as the insured believe that if we pay our premiums, that we will be covered for loss. If you really think about it, the insurance companies have a different point of view. Premiums collected earn more money. Claims paid mean less money. Hmmm.

Recently I saw the movie Rainmaker again on TV. That’s one of those movies like Shawshank  Redemption that always seems to be on. In Rainmaker, based on John Grisham’s book, he wrote about a lawyer named Rudy Baylor who was trying to hold an insurance company accountable for not providing care to a dying man.

Grisham captured it just as the movie did. In the movie, they introduced an internal memo to deny all claims. Sometimes Hollywood does bring reality to life! That point of view.

And for “pic o’ day”:

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That Time of Year

I’ve been hustling, trying to get some year-end cases resolved. For some reason, it seems that insurance companies decide  they want to “close the book” on some cases. So, it made me a little short on blogging.

I’ll have to rely on you to send some good comments. I guess it’s too much to ask for comments on nothing to comment about.

Well, at least I have pic o’. Nothing like a boxer dressed as an elf for the holidays.

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